Last month I had 2 SSD failures but two completely different RMA experiences. Bought a SanDisk 8TB DeskSSD in Aug from B & H Photo and that unit stopped powering on in October. After a bunch of back and forth, Sandisk finally sent me a Shipping label and received the unit around Halloween. I couldn’t get them to acknowledge the receipt, till Nov 7th. Since then, the ticket is stuck there, even after multiple escalations via chat. Yesterday, the replacement was authorized but no ETA still.

On Nov. 14, while swapping NVMe SSDs from the NAS to the PC, one of the 3 year old Samsung 2TB 980 Pro stopped responding. After a bunch of diagnostics(involving multiple trips to Microcenter) to ensure it was the drive and not the slot, reaching out to Samsung was a breeze. Within 12 hours, I had a label and following the shipment, every step of their internal process was transparent with email updates. Shipment updates, Tech evaluation, Replacement authorization and shipment tracking - the whole shebang.

Received the replacement shipment on Black Friday, within 2 calendar weeks of original contact. The replacement was an upgraded 990 Pro unit. I was happy just receiving the replacement and the relative ease of the RMA but the upgrade made sure I’ll be preferring Samsung for SSDs in the future.

45 days of hassling Sandisk to no end on a 90 day old unit compared to 15 days for an upgraded replacement on a 3 year old disk.

Still not buying Samsung refrigerators though.